Zeus Orchestrator Service Level Agreement

Zeus Orchestrator reserves the right to perform scheduled maintenance to improve performance, security, and reliability. We strive to minimize disruption through the following practices:

• Standard maintenance: Performed during low-traffic periods (typically 02:00–06:00 UTC) with at least 48 hours advance notice.
• Emergency maintenance: May be performed with reduced notice for critical security patches or infrastructure issues.
• Notification: All scheduled maintenance is communicated via email, in-app notifications, and our status page at status.zeus1.app.
• Duration: Standard maintenance windows are typically limited to 2 hours. Extended maintenance will be communicated separately.

Scheduled maintenance does not count toward uptime calculations.

When we miss our uptime targets, we provide credit refunds. For Pro, Business, and Enterprise customers, if an outage exceeds 30 consecutive minutes (and is not excluded under the section below), you are eligible for a pro-rated credit refund. This is your sole and exclusive remedy for downtime under this SLA.

Credits are applied to the next billing cycle. To request a credit, please submit a support ticket within 7 days of the outage. Free tier customers are not eligible for credits.

Maximum aggregate credit per billing cycle: 50% of that cycle's subscription fee, regardless of cumulative outage duration. Total annual SLA credits are capped at 100% of one month's subscription fee. Credits are non-cash, non-transferable, and cannot be converted to refund of paid amounts.

The following circumstances are excluded from our SLA targets and credit policy:

• Force Majeure: Events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, and global internet outages.
• Third-Party Providers: Failures or performance issues caused by third-party services that Zeus depends on or integrates with — including but not limited to Vercel (hosting), Supabase (database / auth / storage), Anthropic and DeepSeek (AI models), Stripe and Coinbase Commerce (payments), Resend (email), and the customer's own choice of OAuth providers, CDN, or DNS.
• Customer Actions: Issues resulting from customer misuse, unauthorized access, failure to follow documentation, or modifications to the platform outside of our standard APIs and interfaces.
• Beta Features: Features labeled as "beta," "preview," or "early access" are provided on a best-effort basis and are not covered by SLA targets.
• Planned Maintenance: As described in the Maintenance Windows section above.
• Network Issues: Latency or connectivity problems originating from the customer's own network infrastructure or internet service provider.